Shipping and Delivery

Until payment receipt is received, an order may take up to 48 hours to be in place. Payment can be done through Visa, ATM transfer or Bank transfer. Since the last two payment options, are not an immediately processed, there is a 5 days deadline for payment reception before the order is accepted or cancelled.

 

Click and collect is available upon request.

 

The client must provide a delivery address.

 

Deliveries inside the European Union are free of charge.

 

Delivery times: within a range of 30 km’s of the shop, the next business day, all other territories in the European Union, up to 7 business days.

 

For orders to non EU territories, please contact us to know more about shipment costs and time deliveries: info@danielabirg.com

 

For custom pieces not presented in this store, there is a 60 days deadline for project conclusion, plus the delivery deadlines previously determined with the customer.

 

In the case where no one is present at the time of delivery, a new time shall be scheduled by the shipping company. In the case where the second delivery is unsuccessful, your order will be returned.

 

Once the order is finalized, the client is accepting the sales contract, including the description and price of the chosen good. Since we only sell unique handmade pieces, there is only one piece for sale per product description. Each product is still for sale until the first consumer to correctly finishes a transaction. 

 

Return policy: product must be in perfect condition, without wear and/use marks, scratches or anything that can make the product lose value. There is a 14 days deadline to return the product once it is delivered to the client, for European Union addresses, and of 20 days for all others territories. 

 

For customized orders not presented in this store, returns are not accepted, thus we encourage at least 2 meetings to be held during the execution of the piece. For this purposes, please contact us.  

 

In case of return, the money will not be refunded but made available for purchase of other pieces in this store or custom pieces, after a full assessment of the returned piece, is executed within 7 days after the good is received.